Meralco: No Disconnections until end of April

Photo: Meralco Facebook page

The Manila Electric Co. (Meralco) is extending the suspension of all disconnection activities in its franchise area until April 30, after government placed Metro Manila, Bulacan, Cavite, Laguna and Rizal under Modified Enhanced Community Quarantine (MECQ) until the end of the month.

“Given the ongoing pandemic situation and the latest quarantine measures, and always conscious of the challenges our customers are facing amid these trying times, we will continue to put on hold all disconnection activities until April 30 2021,” Ferdinand O. Geluz, Meralco FVP and Chief Commercial Officer, said.

He added, “We hope this extension will help lessen the burden of our customers and provide enough relief and time for them to settle their bills.”

Geluz said that Meralco will continue to be very considerate during this period and vowed to assist its customers in need of help with their concerns.

Meralco once again reiterated that it will continue vital operations such as meter reading, following the order of the Energy Regulatory Commission (ERC), and will also continue to work round the clock to serve its customers.

“Meralco business operations, including meter reading and bill delivery activities, will continue throughout the MECQ,” said Geluz.

He added, “Our continued operations will ensure that actual consumption for the month will be billed accordingly. But rest assured there will be strict implementation of health protocols in order to safeguard the health and safety of both customers and our personnel.”

The ERC in an advisory last year encouraged customers who have the ability to pay to settle their bills within the original due date “to help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity."