Meralco Opens 24/7 Service During Holy Week break

Photo: Meralco FB Page

The Manila Electric Company (Meralco) has assured its customers that it is ready to provide 24/7 service and assistance during the Holy Week.

Joe Zaldarriaga, Meralco VP and Head of Corporate Communications, said Meralco personnel will be on standby 24/7 to respond to any concerns, emergencies, reports, or unexpected power interruptions.

The company also advised its customers to heed electrical safety and efficiency measures for a worry-free Holy Week.

“Simple reminders such as turning off and unplugging appliances not in use can help in managing our energy consumption,” Zaldarriaga said.

Meralco had earlier said it is suspending all disconnection activities in its franchise area until April 15, 2021, following government’s announcement placing Metro Manila, Bulacan, Cavite, Laguna and Rizal under a one-week Enhanced Community Quarantine (ECQ) beginning March 29 up to April 4, 2021.

Zaldarriaga assured customers that Meralco will continue to be very considerate during these trying times and vowed to assist its customers in need of help in their electricity concerns.

“Given the pandemic situation of the country, we will continue to aid our customers and ease their burden, giving them the necessary relief and time for them to settle their bills,” he said.

Meralco had said Business Centers will be open during ECQ, manned by a skeleton force, but will be closed
from April 1 to 3.

Meralco's customer touchpoints include the Meralco website at www.MERALCO.com.ph, and its social media accounts on twitter @MERALCO, on Facebook at www.facebook.com/MERALCO, and the Meralco Hotline at 16211. Customers can also send emails to customercare@meralco.com.ph.

“We are one with the nation in observing a solemn and safe Holy Week, and will continue to ensure 24/7 service to our customers during these challenging times,” he said.